Terms of Service

Welcome to Yumo! These Terms of Service ("Terms") constitute a legally binding agreement between you and Yumo.

By accessing or using our services, you represent that:

• You have read, understood, and agree to be bound by these Terms

• You are at least 18 years old or using the service under legal guardian supervision

• You have the right to enter into a binding agreement

• All information you provide is true, accurate, and complete

If you do not agree to these Terms, please do not use our services.

Yumo provides online food ordering and delivery platform services, including:

• Browsing restaurants and menus

• Online ordering and payment

• Order tracking and delivery services

• Customer support services

• User account management

We reserve the right to modify, suspend, or terminate any service at any time without notice.

When creating an account, you must:

• Provide accurate and complete information

• Maintain the accuracy and currency of information

• Protect the security of your account password

• Be responsible for all activities under your account

• Immediately notify us of any unauthorized use

You may not:

• Create false accounts

• Use others' accounts

• Share account credentials with others

• Use automated means to create accounts

When placing orders:

• All orders require confirmation

• Prices may change due to availability

• We reserve the right to refuse or cancel orders

• Payment must be completed upon order confirmation

Payment policy:

• We accept major credit and debit cards

• Cash payment options may be available in certain areas

• All payments are processed through secure third-party processors

• Refunds will be processed according to our refund policy

Delivery services:

• Delivery times are estimates and may be delayed due to various factors

• Delivery fees are displayed at checkout

• Delivery range is limited to designated areas

• Delivery drivers may refuse delivery for safety reasons

Customer responsibilities:

• Provide accurate delivery address

• Remain contactable during delivery time

• Check order accuracy and quality

• Report any issues promptly

Cancellation policy:

• Orders may not be cancellable after confirmation

• Orders usually cannot be cancelled once restaurant begins preparation

• Cancellation fees may apply

Refund policy:

• Full refund if order is cancelled

• Partial or full refund may be available for food quality issues

• Refunds will be processed within 3-5 business days

• Refunds will be issued to the original payment method

When using our services, you agree not to:

• Violate any applicable laws or regulations

• Harass, abuse, or harm others

• Post false, misleading, or fraudulent content

• Interfere with or disrupt normal service operations

• Use automated means to access services

• Attempt to gain unauthorized access

• Infringe on others' intellectual property

• Engage in any commercial use (unless authorized)

All content on the Yumo platform, including but not limited to:

• Text, images, logos, designs

• Software, code, functionality

• Trademarks, service marks

• Other intellectual property

Are owned by Yumo or its licensors. Without explicit written permission, you may not:

• Copy, modify, or distribute any content

• Create derivative works

• Reverse engineer

• Remove copyright or other notices

Our platform may contain or link to third-party services:

• Restaurant partners

• Payment processors

• Delivery service providers

• Map and location services

Regarding third-party services:

• We do not control their content or availability

• Your use of third-party services is subject to their terms

• We are not responsible for third-party services

• Any disputes should be resolved directly with the third party

Our services are provided "as is" without any express or implied warranties:

• We do not guarantee uninterrupted or error-free service

• We do not guarantee accuracy or reliability of content

• We do not guarantee meeting your specific requirements

• We do not guarantee quality of third-party content

Food quality and safety:

• Restaurants are responsible for food quality and safety

• We recommend checking allergen information

• We are not liable for food-related health issues

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees you paid in the past 12 months

• We are not liable for indirect, special, incidental, or consequential damages

• We are not liable for lost profits, data loss, or business interruption

• Some jurisdictions do not allow liability limitations, which may not apply to you

Emergency situations:

• Our services are not intended for emergency situations

• In emergencies, please contact local emergency services

You agree to indemnify Yumo, its affiliates, and employees for:

• Your violation of these Terms

• Your violation of any laws or regulations

• Your infringement of others' rights

• Any damages caused by your use of services

This includes but is not limited to legal fees, damages, and other related costs.

We may modify these Terms from time to time:

• Significant modifications will be notified 30 days in advance

• Modified Terms will be posted on the website

• Continued use of services indicates acceptance of new Terms

• If you disagree with modifications, you should stop using services

We recommend regularly reviewing the Terms to understand any changes.

Account termination:

• You may close your account at any time

• We may terminate your account for violating Terms

• After termination, you cannot access your account and related data

• Certain Terms remain effective after termination

After termination:

• Pending orders will be processed normally

• Outstanding payments still need to be paid

• Data may be retained according to our privacy policy

Dispute resolution procedure:

• First try to resolve through customer service

• If unresolved, may proceed to mediation

• Finally resort to arbitration or court

Applicable law:

• These Terms are governed by New York State law

• Disputes will be resolved in New York State courts or arbitration

• You waive your right to jury trial

• Class action lawsuits are not permitted

For any questions about these Terms, please contact us:

• Email: legal@yumo.com

• Phone: +1-800-yumo

• Address: 123 Food Street, New York, NY 10001

• Online Customer Service: Monday-Sunday 8:00-24:00