Accessibility Statement
Last updated: January 15, 2024
Yumo is committed to ensuring equal access to our website and mobile app for all users, including people with disabilities. We continuously improve our products to meet relevant WCAG 2.1 Level AA requirements.
1. Our Commitment
We strive to make the Yumo platform usable for:
• Users with visual impairments (screen readers, high contrast, resizable text)
• Users with hearing impairments (captions, text alternatives)
• Users with motor impairments (keyboard navigation, adequate touch targets)
• Users with cognitive impairments (clear navigation, consistent layout, plain language)
2. Accessibility Features
The platform currently includes:
• Semantic HTML structure for assistive technologies
• Alternative text for images
• Keyboard-accessible navigation and form controls
• Visible focus indicators
• Responsive design supporting text zoom up to 200%
• Form labels and error messages
• Appropriate color contrast
• Skip navigation links
3. Known Limitations
Areas we are actively improving:
• Accessibility of third-party embeds (maps, payment forms) depends on vendors
• Some restaurant-uploaded menu images may lack detailed descriptions
• Some dynamic content updates may not be immediately announced to screen readers
We are working with partners to address these limitations over time.
4. Assistive Technology Compatibility
Yumo has been tested with:
• Screen readers: NVDA, VoiceOver
• Browsers: latest Chrome, Firefox, Safari, Edge
• Operating systems: Windows, macOS, iOS, Android
Experiences may vary across assistive technology combinations — we welcome your feedback.
5. Accessibility Feedback
If you encounter accessibility barriers on Yumo, please contact us:
• Email: accessibility@yumo.com
• Online form: /contact (select "Website Issues")
• Phone: +1 (350) 218-1151
Please include:
• The page or feature where you encountered the issue
• The assistive technology you use
• A description of the problem
We aim to respond to accessibility feedback within 5 business days.
6. Ongoing Improvements
Our accessibility efforts include:
• Regular audits of key user flows
• Building accessibility into new feature development
• Training for development and design teams
• Prioritizing fixes based on user feedback
Need accessibility assistance?
Our support team can help you place orders, check order status, or use platform features.